Silcock's Winter Wonderland Manchester and Quaytickets are following National Guidelines on Covid-19 to ensure that your event is delivered safely.
We are delighted to be welcoming visitors back to Silcock's Winter Wonderland Manchester and our priority is to ensure that your visit is safe and enjoyable.
COVID-19 has brought about a number of changes to our operation that will now remain in place for the comfort and safety of staff and visitors. These include:
• Improved ventilation
• Enhanced cleaning protocols
• The provision of anti-bacterial hand sanitiser
• Contactless payments/tickets (cash payments still taken)
• Book With Confidence, Exchange with Ease
• Recommending our visitors download the NHS COVID pass
• One-way routes in certain areas of our building (where required)
• Perspex screens separating staff and volunteers from visitors in high traffic areas
All of our procedures are designed to keep everyone safe and ensure that all our visitors can enjoy their visit. Please respect our staff at all times during your visit as they implement the processes we have put in place to support everyone’s wellbeing.
Below are some FAQs that you may find useful and if you have any queries relating to your booking or your visit to Silcock's Winter Wonderland Manchester please contact us.
Do I need to wear a face mask when visiting Silcock's Winter Wonderland Manchester?
We recommend wearing a face covering during your visit but not required.
What if I have specific access needs?
Call us on 0344 815 7131 to discuss your requirements.
Can I get a refund if I have symptoms or have been asked to self-isolate?
No one with symptoms or who has been asked to self-isolate should attend the venue. With that in mind, we have updated our terms and conditions so that you now have up to 24 hrs before a performance to exchange your tickets for these reasons. If you are unable to exchange your tickets then a refund will be provided.
If the event is cancelled will I get a full refund?
If we are required by any COVID-19 government guidance or restrictions to cancel a session, tickets will be exchanged or refunded.